Frequently Asked Question

Still paid top-up is pending

Last Updated 3 months ago

In some rare cases, manual control of the payment by our security deparment is necessary. This can only be done during our business hours.

These are: Monday to Friday from 10am to 6pm (CET)

If your order has not been fully automated proceeded, please be patient.
As soon as an employee is available, these cases are processed with the highest priority.

Thank you for your understanding!

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